NDIS accountants Brisbane.
Chartered Accountants empowering NDIS businesses. We work with providers to grow sustainably and keep more profit in their pockets - with the GST, payroll and pricing detail this industry demands.
Rated 4.9 from 520+ Google reviews · Chartered Accountants · Xero Platinum Partner
Accounting that speaks NDIS.
Generic accountants treat an NDIS provider like any other business. The details below are why that costs providers money.
GST on supports
Supports under a participant's plan are generally GST-free when the requirements are met - but mixed supplies and non-plan services are not. We set the tax codes up right and keep them right.
SCHADS payroll
Loadings, broken shifts, sleepovers and allowances configured correctly in Xero payroll - because underpayment findings hurt providers twice, financially and at registration.
NDIA pricing margins
Price limits cap your revenue, so we report margin by service line and utilisation - showing exactly which supports carry the business.
Provider structures
Asset protection and registration-ready structures for new and scaling providers, from sole operators to SIL businesses.
Bookkeeping volume
High invoice volumes, plan managers and the NDIA portal make provider bookkeeping heavy. Our dedicated bookkeepers keep it current weekly.
Advisory that gets it
Growth decisions - new registrations, new regions, hiring ahead of demand - modelled with someone who knows the industry's economics.
Epic accounting, happy providers.
Fixed fees agreed up front, unlimited access to a dedicated advisor, and a Brisbane-based team that answers within 24 hours. You look after participants; we look after the business behind the care.
Guides for your kind of business.
What your corner of the industry can claim, how GST treats your work, and the structure question answered for your situation. Pick yours:
Support coordinators →
Claims, GST and structure for support coordinators
Plan managers →
Claims, GST and structure for plan managers
SIL providers →
Claims, GST and structure for sil providers
NDIS therapy providers →
Claims, GST and structure for ndis therapy providers
Independent support workers →
Claims, GST and structure for independent support workers
Registered NDIS providers →
Claims, GST and structure for registered ndis providers
What this looks like in practice.
A registered provider delivering support coordination and community access, 48 support workers.
Case study · NDIS providersGrowing fast, funded well, and running out of cash every fortnight.Utilisation measured per service line, and a payroll cycle that stopped outrunning the claims. See what changed
The background
Three years old and growing quickly on reputation and referrals. Participant numbers were up every quarter, the service was well regarded, and the founder had come from the sector rather than from business.
The challenge
The cash problem was structural rather than commercial. Support workers were paid fortnightly under SCHADS, with its own arithmetic of broken shifts, sleepovers, travel between participants and penalty rates - and claims were submitted and paid on a different rhythm entirely. So the business funded its own payroll ahead of its own income, and the faster it grew the wider that gap opened. On top of that, nobody could say which service lines were actually contributing. Support coordination and community access have very different cost structures and very different utilisation profiles, and both were being reported as one number. Unbillable time - travel, no-shows, cancellations inside the notice window, admin - was absorbed invisibly.
The approach
Two questions, in order: how much cash does growth consume, and which service lines are worth growing. Answering the second in the wrong order just accelerates the first.
How the work ran
Weeks 1–4
A thirteen-week cash forecast built on the real cycle
Payroll dates, claim submission dates and actual payment timing were modelled as they occur rather than as they are meant to. The forecast made the funding gap a visible, predictable number instead of a fortnightly surprise, and showed exactly how much additional working capital each new participant required.
Weeks 5–10
Utilisation and cost per service line
Direct wages, on-costs, travel and unbillable time were allocated to service lines. Billable utilisation was measured per worker and per line. Community access was carrying materially more unbillable travel than had been assumed; support coordination was the stronger contributor on far less overhead.
Weeks 11–16
Tighten the cycle, then grow deliberately
Claim submission moved from weekly-when-someone-got-to-it to a scheduled process with an owner. Cancellation and travel policies were applied consistently. Growth was pointed at the line that generated cash rather than at whatever referral arrived, and the audit and registration evidence trail was tidied while the process work was being done anyway.
What changed
- Cash visibility
- fortnight to fortnight13-week rolling forecast
- Service line reporting
- one blended figureper line, with utilisation
- Unbillable time
- absorbed invisiblymeasured and allocated
- Claim submission
- ad hocscheduled, with an owner
- Cost of growth
- unknownquantified per new participant
Providers rarely fail because the funding is wrong. They struggle because the funding arrives on a different schedule from the wages, and because growth quietly consumes cash that nobody budgeted for.
A worked example, built from the pattern these engagements follow in ndis providers. The business is composite and unnamed; the mechanics, the sequence and the order of work are the ones we use. Talk to us about your own numbers.
Frequently asked questions.
Are NDIS supports GST-free?
Most supports supplied under a participant's NDIS plan are GST-free where the requirements are met (a plan in effect, a written agreement, and a supply of reasonable and necessary supports). But not everything a provider sells qualifies, and mixed supplies trip providers up constantly. We set your invoicing and Xero tax codes up so it is right every time - and verify the treatment against current ATO guidance for your specific services.
Can you help with SCHADS award payroll?
Yes. Support-worker payroll under the SCHADS award - loadings, allowances, broken shifts, sleepovers - is one of the hardest payrolls in small business. We configure Xero payroll correctly and keep it compliant as the award changes.
How do NDIA price limits affect my margins?
Your revenue ceiling is set by the NDIA pricing arrangements, so margin comes entirely from cost control and utilisation. Our reporting shows margin per service line so you can see which supports actually make money.
What structure should an NDIS provider use?
It depends on scale, registration plans and risk. Providers carry real people-risk, so asset protection matters more than average. We design structures that protect you and stand up to registration and audit requirements.
Do you work with plan managers too?
Yes - plan management businesses have their own accounting quirks (trust-like client money handling, volume invoicing) and we support several.
Talk to an accountant who knows the NDIS.
Whether you're registering your first business or running multi-region supports, start with a free chat.
Or call 07 3899 8311.